Shipping Policy

At MAALDE, we are committed to delivering your orders in a timely and efficient manner. As a B2B platform, we understand the importance of reliable and punctual deliveries for your business operations.

The actual delivery time may vary depending on:

• Your delivery location and distance from our warehouse
• Product availability and order size
• Shipping carrier schedules
• Local holidays and weather conditions
• Custom clearance requirements (if applicable)

Order Confirmation

Once you place an order, you will receive an order confirmation email with your order details. Our team will begin processing your order immediately.

Order Preparation

Orders are carefully picked, packed, and prepared for shipment at our warehouse. We ensure all products are securely packaged to prevent damage during transit.

Shipment Dispatch

Once dispatched, you will receive a shipping confirmation with:

• Courier partner name
• Tracking number/AWB number
• Estimated delivery date
• Link to track your shipment

Track your order using any of these methods:

If you face any issues tracking your order, contact us at support@maalde.in or call +91 9512559905.

Shipping charges, if applicable, will be calculated and displayed at checkout. The charges depend on:

• Order value and weight
• Delivery location
• Selected delivery speed (if options are available)

We may offer free shipping on orders above a certain value. Any promotional offers will be clearly communicated on our platform.

We currently deliver to most locations across India. However, some remote areas may not be serviceable or may take longer. During checkout, you will be notified if your location is serviceable.

If your location is not currently serviceable:

• Provide an alternative delivery address in a nearby serviceable area
• Contact our support team to check for alternative delivery options

Our courier partners will typically make up to 2-3 delivery attempts. Delivery may fail due to:

• Recipient not available at the delivery address
• Incorrect or incomplete delivery address
• Refusal to accept the delivery
• Delivery location inaccessible

If all delivery attempts fail, the order will be returned to our warehouse. Contact support to arrange reshipment (additional charges may apply).

Please ensure you provide complete and accurate delivery information:

• Complete business name and contact person
• Full address with shop number, area, landmark
• Correct pincode, city, and state
• Active mobile number for delivery coordination

We recommend inspecting your order at the time of delivery. Please check:

• Package condition for any visible damage
• Product quantity matches the order
• Products are in good condition

If you notice any damage or discrepancies, note it on the delivery receipt, take photographs, and contact our support immediately at support@maalde.in.

Delays may occur due to circumstances beyond our control:

• Natural disasters, severe weather, or epidemics
• Government restrictions, lockdowns, or regulatory changes
• Labor strikes or transportation disruptions
• Customs delays (if applicable)
• Technical failures at courier facilities

In such cases, we will keep you informed and work with logistics partners to minimize delays.

If you have any questions about shipping or need assistance: